Policies

Return and Cancellation policy

Return Policy

Products can be returned within 10 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect size (size other than that ordered). In all other cases, replacement or eVoucher (1 year validity) is available.

Note- Exchange Or E-Voucher will be of the Same Order value as requested by Customer.

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer.

Exchange are allowed with same or different products

Return Intimation: You can either call our Support Number +91 9999636831 or Email Us at customercare@desinoor.com within 10 days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return:
Product & Accessories, if any, should be in original condition
Tags should be retained and returned

All products sold on DesiNoor.com are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

NO REFUNDS and REPLACEMENTS would be entertained for International shipments

Cancellation Policy

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded

In case of Cancellation after the Order has been Shipped, the To & fro Shipping charges shall be beard by the customer. Your entire order amount excluding the shipping charges will be refunded

 

You can cancel an order in easy step:

call us on our support Number 9999636831
email us on customercare@desinoor.com

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

Refund Policy

Your refund will be only initiated within 2 Business days  once we receive the product back in our store

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).

Mode of Refund

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.

We require product images and tags in the below mentioned cases:

  1. Defective product received – Only product image required.
  2. Wrong product received – Both product & Tag image required.
  3. Wrong size received – Both product & Tag image required.
  4. Unhappy with color, i.e. Faded/Blurred – Only product image required.
  5. Product different from website/doesn’t look same – Only product image required.
  6. Incomplete order received – Only Tag image is required.

NO REFUNDS and REPLACEMENTS would be entertained for International shipments

 

Privacy Policy

We take privacy and security concerns seriously. At the same time, we would like to give you the best possible experience when visiting our website. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

If you visit us at http://www.desinoor.com (Website) you accept these terms and conditions:

1) Your Privacy

We are extremely proud of our commitment to protect your privacy. We value the trust you place on us. We will work hard to earn your confidence so that you can enthusiastically use our services. Protecting your privacy is very important to us. We have accordingly developed this Privacy Policy to protect your personal information and keep it confidential. We endeavor to comply with laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

2) Privacy Assurance

We will not share or rent your information with third parties except our agents and alliance partners. We use personal information to provide the services you request. Any third party with whom we share the information shall maintain reasonable level of confidentiality and data security as required under law.

3) Electronic Communication

When you visit our site or send e-mails to us or give us your feedback, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

4) Payment and Account Information

Your account history with us including all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers.

5) Transactional Information

Transactional history (other than banking details) about your e-commerce activities.

6) Service Usage

Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you shop.

7) Deletion

We will process and store your personal data for as long as it is necessary and permitted under applicable data protection law.

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