Return,Exchange and Refund Policy

    RETURN, EXCHANGE & REFUND POLICY

    NOTE: NO RETURNS AND EXCHANGES FOR JEWELLERY, INTERNATIONAL ORDERS AND CLEARANCE SALE PRODUCTS

    EXCHANGES

    We have 7 days exchange policy, it gives you an option to exchange items purchased within 7 days of receipt of the item.

    Guidelines for Exchanges:

    • The product should be in its original, unworn, unused, unwashed, and undamaged condition.
    • Exchange/Return is allowed once per order.
    • If in special case , a second exchange/return is required ,  Rs 199/- per piece will be deducted from the store credit.

    In order to exchange a product, please raise a request by dropping a whatsapp on 9310388922 or call between 12 pm to 7 pm to take the request forward.

    Once the request is received, our courier partner will pick up the product from your doorstep as soon as possible. Please be available to handover , if not picked on the attempt, the request will be marked as failed.

    The courier partner will make three attempts to pickup the product after which the customer will have to send the courier back to us at their expense.

    If pickup facility is not available at your pincode, you will have to courier back to our address and store credit of Rs 149 will be reimbursed to you.

    After pickup, Refund in the form of Desinoor Coupon Code will be issued which you can use to purchase anything from the website within 1 year subject to availability in stock.

    NOTE: NO RETURNS AND EXCHANGES FOR JEWELLERY, INTERNATIONAL ORDERS AND CLEARANCE SALE PRODUCTS

    NOTE: EXCHANGES CANNOT BE CLUBBED WITH SALE OFFERS.

    RETURNS

    We have 7 days return policy, it gives you an option to return items purchased within 7 days of receipt of the item only if the product is defective (Unboxing Images and Video required).

    Please note:

    • There might be a minor colour difference between the actual product and the pictures shown due to screen resolution issues. Please do not ask for return on the basis of this.
    • The product should be in its original, unworn, unused, unwashed, and undamaged condition.
    • Minor damages like stones, mirror pulled off etc might happen during transit are not covered under return/exchange policy.

    In order to exchange a product, please raise a request by dropping a whatsapp on 9310388922 or call between 12 pm to 7 pm to take the request forward.

    Once a return request is received, our courier partner will pick up the product from your doorstep as soon as possible.Please be available to handover , if not picked on the attempt, the request will be marked as failed.

    The courier partner will make three attempts to pickup the product after which the customer will have to send the courier back to us at their expense.

    If pickup facility is not available at your pincode, you will have to courier back to our address and store credit of Rs 149 will be reimbursed to you.

    After receiving the returned product, the product will pass through a quality check process, if there was a manufacturing error, a refund will be processed.

    NOTE: NO RETURNS AND EXCHANGES FOR JEWELLERY AND INTERNATIONAL ORDERS

    CANCELLATION POLICY

    If you need to cancel your order, please send us a whatsapp on 9310388922 within 2 hours of placing the order.Please note that some orders are shipped immediately and it may not always be possible to cancel.

    Any amount paid will be refunded.Please note that this might take 5-7 days to reflect depending on the mode of payment.